Customer Engagement Admin Training

CurriculumFree

• Step One: Register Your Brand
• Important: Always Register your Brand and Campaigns Before Using SMS
• Step Two: Assign Admin to Manage Campaigns
• Assign Admin to Manage Campaigns
• Setting Up Your Users to Create Campaigns
• Create a User or Assign an Existing User (they also need to be an admin)
• Step Three: Determine Customer Engagement Settings
• Determine the Customer Engagement Settings
• Step Four: Provide Training for Campaign Manager & Users
• Customer Engagement User Training
• Step Five: Analyze & Optimize
• Campaign Data
• Resources
• Provide Your Feedback On This Training
• Important: How to Register Your Brand and Campaign Before Sending
• Customer Engagement User Guide
• Bookmark: What's New in GoTo Connect
• GoTo Connect Support Site
• Managing Your Contacts
• SMS Text Campaigns
• How to Create Surveys
• Using the Shared Inbox
• Ineligible Use Cases for SMS Campaigns