- Have a Question? Join our weekly Office Hours
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Office Hours hosted by our GoTo Pros
- Step One: Introductions & Make a Plan
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Introduction
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GoTo Contact Center Getting Started Guide for Admins
- Step Two: Assign Skills & Build Queues
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Skills & Queue Settings
- Step Three: Dial Plan Strategy
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Dial Plan Strategy
- Step Four: Build Engagement Campaigns and Add Tags
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Campaigns, Chat, Tags, & More
- Step Five: Employ Admin Data Boards & Build Schedules
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Analytics & Scheduled Reports
- Step Six: Review the Supervisor Dashboard (Optional)
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The Supervisor Dashboard and Wallboards
- Step Seven: Know the Agent Experience (Optional)
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The GoTo Contact Agent Overview
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Add Integrations
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Provide Free Training for New Users - GoTo's Embark
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Contact Center Guide for Agents
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GoTo Integrations MarketPlace
- Advanced Functions and Extras
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Intelligent Call Routing (ICR) video
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Set Up Chat Assistant
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Chat Functionality
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Intelligent Call Routing
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Reports - Monitor Adoption and Optimize
- Materials & Feedback
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Provide Your Feedback on this Training
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GoTo Connect - Admin Training
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Contact Center Guide for Supervisors
- Wrap Up Quiz
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Wrap Up Quiz - Test Your Knowledge!
GoTo Customer Support
Embark: GoTo Admin Training
Embark: GoTo User Training
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