For most companies, remote support tools are only the tip of the iceberg for what they need to monitor.  As such, whenever possible they like to use the unification/aggregation to consolidate all actions into one place, such as their ITSM. This makes it easier to effectively monitor user actions.  Tools like Splunk operate in the same way, consolidating logs into one place.  

Rescue can help here too. For example, with our Service Now integration, every ad hoc session will automatically be logged into Service Now, even if a ticket wasn’t first created. This ensures that no sessions are falling in between the cracks.  

Existing reports and raw session data can also be exported in real time to an external data lake - so if you need to slice and dice session data in a different way you can build your own dashboards and reports, monitor your own SLAs and other metrics. Just note that as soon as this data is in your hands, Rescue’s access controls no longer apply, and you are responsible for restricting access.